Amira Boland

Amira Boland (LinkedIn – X) is the Chief of Staff of the New Practice Lab, a team that works with state governments at no cost to better design policies and deliver services that improve life for families with young children. She previously worked across three presidential administrations and was the first-ever Director of Customer Experience for the U.S. government, where she built a team that improved core public-facing services and piloted a new approach to coordinating across the bureaucracy to better show up for people at critical moments in their lives. Amira joined the federal government as a founding member of the White House Social and Behavioral Sciences Team (SBST), and worked to institutionalize SBST as the deputy director of the Office of Evaluation Sciences at the General Services Administration, a team that works across government to build the capacity of public servants to embed learning into program delivery. Prior to Federal service, she worked in the private sector on financial services and insurance product design. She teaches at Georgetown University’s McCourt School of Public Policy, is a Fellow at the Harvard Kennedy School, serves on the Advisory Council at Stanford Impact Labs, and is a proud mom of two and ramblin’ wreck from Georgia Tech.